Your Neighborhood Experts in HVAC, Plumbing & Electrical


Your Trusted HVAC, Plumbing & Electrical Experts in Hampden County, MA


ITS Home Services is your locally owned and operated provider of professional HVAC, plumbing, and electrical services. Based in Westfield, MA, we bring over 40 years of experience serving homeowners throughout Hampden County, and the surrounding communities. Our team is dedicated to delivering skilled workmanship, reliable solutions, and outstanding customer service you can count on.

Our Residential Services


HVAC Services

Your heating, ventilation, and air conditioning systems are essential for maintaining a comfortable and healthy home throughout the year. At ITS Home Services, our licensed HVAC technicians specialize in a wide range of services, including the installation of high-efficiency furnaces, air conditioners, heat pumps, and indoor air quality systems. We also provide routine maintenance to optimize system performance and extend the lifespan of your equipment, as well as prompt repairs to quickly restore your comfort when something goes wrong. Whether you need to replace aging equipment or require emergency repairs, we handle every project with professionalism and attention to detail.

Plumbing Services

At ITS Home Services, we understand how critical a properly functioning plumbing system is to your daily routine. Our experienced plumbers are equipped to handle everything from minor leaks to major renovations. We specialize in leak detection and repair for faucets, pipes, and fixtures, ensuring your home remains watertight and efficient. Our services also include water heater installation, repair, and maintenance to guarantee you always have hot water when you need it. We provide thorough drain cleaning and clog removal to keep your plumbing flowing smoothly and prevent future blockages.

Electrical Services

Electrical work requires precision and adherence to strict safety standards, and ITS Home Services offers a full range of expert electrical services to keep your home safe and functioning efficiently. Our licensed electricians perform detailed electrical system inspections and troubleshooting to identify potential problems before they become serious. We install and replace lighting fixtures, outlets, and switches and carry out electrical panel upgrades to accommodate increasing power demands safely. Whether you’re undertaking a home addition, renovation, or new construction, we provide expert wiring services tailored to your specific needs.

Why Choose ITS Home Services


Over 40 Years of Experience: Decades of combined expertise ensure knowledgeable and effective service.

Locally Owned & Operated: We care about our community and treat every customer like family.

Comprehensive Service: HVAC, plumbing, and electrical solutions all from one trusted provider.

Skilled & Licensed Technicians: Our team is fully certified, insured, and committed to quality.

Customer Satisfaction: We prioritize clear communication, fair pricing, and timely completion.

Serving Multiple Communities: Proudly supporting homeowners in Westfield, Easthampton, Southampton, Chicopee, West Springfield, Agawam, and beyond.

Ask About Our Home Protection Plan Memberships


At ITS Home Services, we believe in going the extra mile to protect your home’s essential systems year-round. That’s why we offer comprehensive Home Protection Plan memberships designed to provide you with exclusive benefits, savings, and priority service. Whether for HVAC, plumbing, or electrical systems, our membership plans give you peace of mind and help you avoid unexpected expenses.

See What Our Customers Are Saying


⭐⭐⭐⭐⭐

I contacted ITS Home Services in Westfield MA. Needed someone to install a new faucet and sprayer last one lasted 50 years. Shawn was the installer and came a little early. That was a plus. He was there a hour. Can't say enough how professional - knowledgeable and quick Shawn was. Would hire them again.

David K.

⭐⭐⭐⭐⭐

I recently had ITS Home Service install a new heatpump and minisplit system. I'm blown away by the quality of their work. The team was professional, courteous, and did an excellent job. I highly recommend them to anyone looking for a reliable HVAC and electrical service. From start to finish, Shelby and Connor worked to make this project easy and stress free. Thanks to the ITS Home Service crew, also.

Frank N.

⭐⭐⭐⭐⭐

Great to work with. Estimate was easy to understand, technician was professional and explained every step along the way. Respectful of your home. wore shoe covers when entering.

Amanda L.

⭐⭐⭐⭐⭐

My family and I reached out for a quote on a mini split system and was really impressed with the experience from start to finish. The team was punctual, knowledgeable, and took the time to explain my options clearly without any pressure. The quote was detailed and competitive, and we appreciated the honest feedback about what would work best for my space. It’s refreshing to deal with a company that’s transparent and easy to communicate with. Highly recommend if you’re looking for a straightforward, no-hassle process.

Alliyah C.

⭐⭐⭐⭐⭐

Amazing! We used ITS for mini split installation in our home! It went super seamless, quick and easy! We were super concerned with how the mini splits would look on the inside and outside of the house, but Connor and the rest of the team did such a good job helping us figure out the best areas to put the units and did a great clean job with the outside of the units also. We would recommend them to anyone!

Olivia P.

⭐⭐⭐⭐⭐

Bryan was incredible we will definitely be requesting his help for future projects. He was very happy to explain all of our questions, he was very gracious in giving us options, it honestly felt like I was talking to a friend.

Conor D.

Convenient Payment Options for Your Ease


We strive to make your experience as seamless and hassle-free as possible—and that includes how you pay for our services. We accept a variety of convenient payment methods to suit your preferences, including major credit cards, cash, and personal checks.

GreenSky

For larger projects or unexpected repairs, we also offer flexible financing options through GreenSky. This allows you to spread out payments over time with competitive rates and flexible terms, providing you the freedom to invest in your home without financial strain.

Large group of people in black and yellow shirts, posing in front of several vans and a building.

Contact ITS Home Services Today


For all your HVAC, plumbing, or electrical needs, ITS Home Services is just a call away. Experience the comfort and confidence that comes from working with true professionals who care about your home as much as you do.

Contact us today at 413-788-5080 to schedule a consultation or service appointment. Let us keep your home safe, efficient, and comfortable all year long!